The Best Pointerd That Will Help You Manage User Reviews.
Responding to each and every one of the reviews is the golden rule of the user reviews. The response to user reviews is the content. They kindly of content that you major audience mainly millennials will want to read.
The “LIT” review. LIT is a term used by millennials when referring to something exciting, cool or spectacular. This is a glowing review. This makes someone want to sit in front of the computer and simply look at the 5 star rating and absorb the good vibes. Most people may simply leave it there. People think it is not necessary to reply back to positive reviews. You have to appreciate and acknowledge the effort and time that customer takes to write the review.
You need to acknowledge them and let them know you have received it and you are eager to hear from the again. Writing a good response is also important just like responding to the negative user reviews. Responding to a positive review is also important just like responding to the negative ones. Just like it is important to respond to the negative reviews, it is also important to respond to the positive ones. Do not give into temptation of writing a canned response.
Legitimate complaint. Of course bad things happen all the time. The worst this a business person can do is justifying the mistake, making excuses or simply ignoring the problem. Honesty is said to be the best policy, and apologizing does not hurt either.
The need to write back an equally searing rebuttal can be very high with a searing review. You will not accomplish anything with this. You risk chasing the customer away and they may even reduce their 2- start to 1-star.
Intense reaction. You need to be very careful when dealing with these type of reviews. Defending yourself which is very normal is the first reaction you will have. Which is why you do not need to respond to such a review right away. Give yourself time to cool down instead of blasting a defensive response right back.
The reviewer throwing shade. This is an underhanded way to criticize the competition or an opponent. These sneak attacks will aim at sabotaging ones business reputation by pretending to a dissatisfied customer. The online arena is a very competitive world and unfortunately most people will not always play fair.
You should view avoiding a negative review on your timeline as an offensive strategy and not a defensive strategy. The negative reviews can be easily avoided simply by knowing everything going one during the time a customer visits.
One study shows that the way employees interacts with customers is one of the major causes of negative reviews. Over 50 percent of customers say that they wrote a negative review due to the negative treatment from an employee.
It is your responsibility as a business owner to ensure your hired staff are professionals, enthusiastic and knowledgeable.