Voicemail is known abroad as a universal telecommunications tool. The earliest form of voice messaging was using the answering machine after World War I.
What is voicemail? Voicemail is now a broad term that refers to any messaging that involves the use of voice. A caller leaves a message when the person contacted is preoccupied or unavailable to take their call. To date, leaving a voicemail is far from complicated and the technology is readily available to corporations and individuals. Although texting and other mainstream mobile and internet-based messaging applications are popular choices for the younger generation; voicemail is the choice telecommunications application for corporations and businesses. Voicemail applications are advantageous because the other various services, increase efficiency, eliminate unnecessary company costs and generate revenue.
Far from Outdated
The voicemail systems of yesteryear were revolutionary for the era. When voicemail was first introduced in 1973 by IBM’s (International Business Machines Corporation), Thomas J. Watson Research Center by Stephan Boies. Back in the 1970’s the technology was new, and the voicemail messaging systems were expensive, large and rather complex. The voicemail of today is more cost effective and accessible. Voicemail systems offer more features than the applications of the past also. Voicemail distribution lists enable users to forward the same message to everyone on the distribution list. Interactive voicemail, often referred to as visual voicemail, allows users to scroll all messages, receive voicemails through transcription services and faxes as PDF files in email attachments. And the find me/follow me feature, enables users to determine how or to whom incoming calls are forwarded. Setting up voicemail for first time users is easier than ever also. Most companies include a prerecorded or how to set up voicemail tutorial online with voicemail installation services. Voicemail is continuing to evolve with the times and offers more features than listed above. Voicemail systems are far from outdated or antiquated.
Voicemail provides voice messaging around the clock and alleviates the need for administrative services. Funds that would have been allocated to a secretary or receptionist salary can be used elsewhere. Clients can leave voice messages at any hour and avoid long hold times during peak hours. Voicemail transcription services are updated regularly to fine tune and enhance message accuracy. Gone are the days when a busy secretary has forgotten to take a message left by a caller or transposes the callers message or telephone number.
Voicemail Systems are Necessary
A missed telephone call at your company can be detrimental. Missed calls can affect existing and new client relations. Every client wants to know that their business is valued and appreciated. The ultimate way to show appreciation to clients is by implementing strong customer service. Voicemail enables your faculty to attend to the important phone calls and issues and route calls of lesser importance to the proper department. The utilization of voicemail is key to healthy business and interoffice relationships.